Our Puffies travel far and fast!

✨Shipping times depend on where you live, but for the U.S. and Europe, your new silicone buddy usually arrives in 3 to 12 days—most get there in just 5 or 6.
🌍 Yes, we ship worldwide!
📦 And guess what? Shipping is always FREE. No hidden costs. No drama.

We want you to be totally in love with your new glowing friend—but if something’s not right, we’ve got your back:

✔️ Changed your mind? No worries—you have 7 days after delivery to return it for a full refund. We’ll even cover the return shipping!
✔️ Got it damaged?
✔️ Never arrived?
✔️ Lost in space for over 30 days?

In all those cases: Full refund. Free costs. Zero stress.

Once you place your order, we’ll send you an email with all the deets, and as soon as your glowy pal ships out, you’ll get a tracking number to follow its journey.

🌎 We deliver everywhere—no matter where your cozy corner of the world is.

Totally! Cancel anytime before it ships and get a 100% refund. Even if it already arrived, you’ve got 7 days to send it back—free of charge. No guilt. No awkward emails. Just send us a message and we’ll handle the rest.

Absolutely! Our Puffies are 100% safe for all ages—kids, teens, adults, grandmas, even grumpy roommates
🐾✨They're soft, squishy, and made with certified materials that meet all the necessary safety and quality standards.

Plus, quality is a big deal for us. If your new light-up friend isn’t what you expected or just doesn’t spark joy—no worries at all. You’ve got 7 days to return it for a full refund, no shipping costs, no awkward explanations.

We promise to reply within 12 hours, but let’s be honest—we usually respond in under an hour. We’re kinda obsessed with being helpful.